SHIPPING & RETURNS

Delivery

We ship UK only.

 

UK Orders are dispatched by Royal Mail Recorded Delivery (up to 1kg) at a cost of £3.99, 1 - 5 working days from the date you place your order. Recorded delivery items will require a signature. If for any unforeseen reason an item becomes temporarily unavailable for immediate posting, you will be notified via phone and/or e-mail.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you order large bulky items that cannot ship via royal mail it must be sent via courier therefor will not qualify for free shipping.

Returns

ITEMS MAY VARY SLIGHTLY FROM THE PICTURE SHOWN.

In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 7 days of receipt.

If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required. You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you. Refunds on items with which had Free Delivery will be charged the normal delivery costs once goods are returned.

We are not able to accept the return of opened and/or part used goods.

Original shipping charges are non-refundable.

Please fill the return paper. We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post

Any items that are on sale can be returned if the size does not fit, however we cannot offer refunds on any items that have been marked on sale or discounted and customer is due to pay shipping charges of sending it back out.

 

ALL RETURNS SHOULD BE SENT RECORDED DELIVERY TO:

FAO: FIGHTERS ALLIANCE LTD
27 Clitheroe road

Nelson, Brierfield 

BB9 5PX

In your delivery box will be a returns and exchange form which you can fill in to inform us of what you would like us to do with your item once it has been returned please include this when returning your package, if you have lost your form please write a note including your full name, address and telephone number and any information that will help us process your return promptly.

Sale items or special offers Offer cannot be used in conjunction with any other offer that requires a code